Refund Policy — EREG-Dialer

Working draft (2026-05-18).

When we refund

• Within 7 days of first paid charge, full refund for any reason.
• Outage credits: if uptime falls below 99.5% in a calendar month, we credit 5% of the monthly fee per 0.5% miss, capped at one month's fees.
• Pro-rata refund for unused months on an annual plan when terminating for cause.

When we don't refund

• After 7 days from first paid charge (except outage credits).
• For features used during the period (e.g., already-placed calls).
• For accounts terminated for AUP violations.

How to request

Settings → Billing → Request a refund. We respond within 2 business days. Refunds are processed via the original payment method and appear within 5-10 business days.

Working draft. Binding version at https://www.eregdialer.com/legal/refund-policy after counsel review.